When we made the decision to set out on our own, we started by asking ourselves a simple question…
How can we make the customer experience better?
We grilled our clients, our friends, and our family on what their ideal real estate experience would be. We asked them about what they like (things like the ability to search homes on their own time and agents who take the time to listen), we asked them about what they don’t like (things like the inability to get out of a listing agreement if they are unhappy and poor communication) and we incorporated all the feedback into the models for our brokerage.
We are never satisfied with the status quo. We do not believe there is only one way to do things and we do not believe we should do things a certain way just because that’s the way it’s always been done. The world has changed dramatically in the last 10 years yet most real estate companies still operate exactly the same way now as they did years ago. Companies are charging ‘admin fees’ on top of outdated comission schedules, offices are too big and too expensive, and your experience is dictated by company policy rather than your individual situation.
Foster Spahr operates under a different set of rules. Our principles remain constant but our business model evolves as our client’s needs evolve. We are always seeking new ways to improve the services we provide to our clients. Whether through investments in the latest technology, reducing overhead with virtual offices, or creating new and innovative ways to market our properties, we will continue to adapt and improve the services we provide while staying true to our core values.